SupportTroubleshoot Memory Brain and learning
Trace missing, stale, blocked, or unexpected Ask360 knowledge through revisions, snapshots, Memory Sets, Learning Collections, insights, and consumer bindings.
How this fits into Lead360Explore Ask360 memory and learningSee how reviewed business knowledge supports exact roles and client boundaries.- 01
How Lead360 helps
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Before you begin
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Complete the workflow
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Understand the key controls
How Lead360 helps
Memory troubleshooting separates the product layers that can affect an answer. A source file can have a pending or reviewed revision, an available snapshot can include exact revisions, a Memory Set can preserve a subset, a Learning Collection can match current eligible learning, and a Piece or bot can bind only selected resources.
When to use this workflow
Use this guide when Ask360 cannot find expected knowledge, uses stale context, retrieves an unexpected topic, or shows a learning result that needs evidence review.
Before you begin
Start with the exact sub-account and the smallest set of permissions, records, and resources required for the task.
- Capture the exact bot or Piece, consumer, query, time, and expected source.
- Identify whether the expected value is stable knowledge, eligible learning, or live operational data.
- Do not paste credentials or customer-sensitive content into the investigation.
Complete the workflow
Follow the steps in order and stop when a required resource, permission, review, or approval is missing.
- Open the consumer and record its Piece version and memory assignments.
- Trace stable knowledge through file revision, review state, available snapshot, Memory Set, and binding.
- Trace learning through observation, promotion, category, scope, history window, Learning Collection, and assignment.
- Query live Lead360 tools for current prices, availability, balances, and record status.
- Correct the smallest layer, create a new draft when required, and rerun the same test.
Understand the key controls
Layered diagnosis
Do not edit Piece behavior to solve a missing source until review, snapshot, set, collection, and binding state are understood.
Deletion and retention
Removing an assignment does not necessarily delete underlying records. Follow the approved retention and verified erasure workflow for stored memory and learning.
No invented Live Sets
Use Memory Sets for immutable reviewed subsets, Learning Collections for live filters, and Live Insights for timestamped verified aggregates.
Confirm the result
Do not rely on a success message alone. Confirm the saved state and any live effect in the product area that owns the final record.
- Repeat the original query and inspect the cited source.
- Test a nearby excluded question.
- Record the corrected revision, set, collection, insight, or binding identifier.
Troubleshooting
Knowledge is still stale after a file edit
The new revision may still be pending or excluded from the Memory Set and published Piece version. Complete each layer explicitly.
Memory disappears after a kit import
Imported memory starts pending review and destination resources require mapping. Review, release, bind, and test it in the destination.
Frequently asked questions
Why does memory_days not prove deletion?
A retrieval window can hide older records without deleting underlying rows or vector data. Use the supported retention and verified erasure process.
Where should current prices and availability come from?
Use the live catalogue, calendar, commerce, payment, or other owning Lead360 tool rather than static memory.
Continue with Lead360
Use this workflow in Lead360
Put this guide into practice with a 14-day free trial of Lead360 Pro early access, or continue learning through the related collection.