Gift Cards

How Lead360 helps

Lead360 Gift Cards manages stored customer value through issuance, balance, redemption, and status records. Keeping each event tied to the correct card and customer helps staff resolve questions while protecting codes and avoiding duplicate value. Reconcile every adjustment against its source event.

When to use this area

Use Gift Cards to create, sell, issue, review, redeem, or adjust supported stored-value offers.

Before you begin

• Define denomination, currency, expiry, transfer, refund, and redemption terms.
• Confirm payment and accounting treatment.
• Protect full card codes and expose them only where operationally required.

Understand the table

1. Cards Sold and Total Revenue summarize issued value.
2. Balance Outstanding is unredeemed stored value; Redeemed shows value already used.
3. Use amount, balance, recipient, status, and date to investigate a specific card without exposing its full code.

Ask360 on this page

Ask360 can read and explain authorized gift-card summaries and redemption status. It cannot issue or reissue a card, reveal a full gift-card code, change a balance, or process a payment from this help flow.

Confirm the result

A completed Gift Cards workflow should be visible in the product area that owns the final record. Use these checks before relying on the result or moving to the next customer-facing step.

• Test issuance and one controlled redemption.
• Confirm the transaction history and remaining balance.
• Check cancellation, refund, expiry, and duplicate-submit behavior.

Troubleshooting

A valid card is declined

Check status, code entry, balance, currency, expiry, customer restrictions, and the destination accepting the card.

The balance is unexpected

Reconcile issuance, redemptions, reversals, refunds, and manual adjustments in chronological order.

A full gift card code was exposed

Restrict access, follow the incident process, disable or replace the affected card where supported, and review audit evidence before issuing new value.