SupportE-Commerce
Choose the store page that owns the task, then use its page-specific help and Ask360 permissions.
How this fits into Lead360Explore the white label platformConnect client commerce, services, checkout, payments, and agency delivery.- 01
How Lead360 helps
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Use the right page
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Ask360 follows the page
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Confirm the result
How Lead360 helps
Lead360 E-Commerce brings the catalogue, inventory, services, memberships, rewards, promotions, gift cards, customer destinations, and payments into a connected operating area. Teams can move from product setup to a tested customer purchase path while keeping stock, pricing, eligibility, and transaction evidence in their owning records.
When to use this area
Use E-Commerce as the starting point for planning or reviewing the complete customer buying experience rather than changing one isolated item without checking its downstream effects.
Before you begin
- Confirm business identity, currency, timezone, and payment provider configuration.
- Decide which products, services, memberships, rewards, and discounts belong in the customer journey.
- Prepare a controlled customer and payment method for end-to-end testing.
Use the right page
- Catalogue owns products, services, packages, prices, and bulk imports.
- Inventory owns SKU quantities and stock behavior.
- Service Menu owns bookable groupings and booking URLs.
- Memberships, Rewards, Gift Cards, and Promo Codes each own their specific customer program.
Ask360 follows the page
Open the help icon on the exact E-Commerce page you are using. Ask more with Ask360 carries that page context, its supported operations, and its approval boundary into a new chat.
Confirm the result
A completed E-Commerce workflow should be visible in the product area that owns the final record. Use these checks before relying on the result or moving to the next customer-facing step.
- Complete the intended journey from discovery through confirmation.
- Reconcile catalogue price, inventory, discount, tax, payment, and fulfillment records.
- Confirm failed or abandoned attempts do not create duplicate orders or customer charges.
Troubleshooting
A product cannot be purchased
Check publication, price, inventory, service availability, membership eligibility, promotion dates, and payment provider state.
The customer total is unexpected
Review item price, quantity, discount order, tax treatment, deposit rules, currency, and provider fees separately.
Frequently asked questions
What should I confirm before using E-Commerce?
Confirm business identity, currency, timezone, and payment provider configuration. Decide which products, services, memberships, rewards, and discounts belong in the customer journey. Prepare a controlled customer and payment method for end-to-end testing. Start with a small, reviewable change whenever the workflow can affect customers, money, published content, or shared records.
How does Lead360 help with E-Commerce?
Lead360 E-Commerce brings the catalogue, inventory, services, memberships, rewards, promotions, gift cards, customer destinations, and payments into a connected operating area. Teams can move from product setup to a tested customer purchase path while keeping stock, pricing, eligibility, and transaction evidence in their owning records.
Continue with Lead360
Use this workflow in Lead360
Put this guide into practice with a 14-day free trial of Lead360 Pro early access, or continue learning through the related collection.