Customer App Home Page

How Lead360 helps

The Lead360 Customer App gives a business a branded mobile destination for campaigns, catalogue content, services, rewards, memberships, gift cards, and other enabled experiences. The home page controls what customers see first and how they move into published content.

When to use this area

Use Customer App Home Page to organize the live customer journey and verify that enabled features are discoverable, current, and appropriate for the selected audience.

Before you begin

• Confirm branding and business information are current.
• Publish only destinations that are complete and customer ready.
• Decide the priority and order of home page content based on the active customer journey.

What belongs here

1. The Home Page Builder controls the ordered blocks customers see after entering this sub-account app.
2. Catalogue, Rewards, Wallet, Check-in, and other available app tabs are configured separately; include only tabs this business actually supports.
3. Draft is the editable working copy. Published Versions shows earlier live versions for review or restoration.

Plan the home experience

1. Define the audience, primary customer task, required blocks, headings, copy, images, products, services, offers, appointments, rewards, links, and staff owner.
2. Arrange the most important customer action first, keep mobile content concise, and confirm every link or catalogue reference belongs to this sub-account.

Preview and publish

1. Preview the draft on supported desktop and mobile sizes.
2. Test links, images, product or service cards, empty states, accessibility, signed-in permissions, and any optional app tabs.
3. Publishing replaces the live home page. Restoring a Published Version also changes what customers see, so both require an explicit page action and review.

Use Ask360 here

Ask360 can explain the current home configuration and prepare one reviewed draft create or update when supported. It never publishes or restores a version, changes catalogue or payments, enables an app tab, or claims a preview passed before it is tested.

Confirm the result

A completed Customer App Home Page workflow should be visible in the product area that owns the final record. Use these checks before relying on the result or moving to the next customer-facing step.

• Preview the app at common mobile widths.
• Open every tile, link, offer, and action as a customer.
• Confirm hidden or expired content cannot be reached through an old destination.

Troubleshooting

Published content is missing

Check feature status, publication state, audience eligibility, date rules, and the home page module configuration.

A destination opens the wrong content

Review the selected record and route, then republish the corrected home page configuration.