Lead360 Acceptable Use Policy

General rule

Customers and users may use Lead360 only for lawful business purposes and in compliance with the Terms, incorporated policies, provider rules, and applicable law. Customers must not assist another person in prohibited activity or attempt to do indirectly what this policy prohibits directly.

Illegal, harmful, and abusive activity

• Fraud, theft, extortion, money laundering, deceptive trade practices, or unlawful schemes.
• Threats, harassment, hate, stalking, intimidation, exploitation, or content that promotes violence against a person or protected group.
• Child sexual abuse material, sexual exploitation, non-consensual intimate content, or grooming.
• Sale or promotion of illegal goods, controlled substances, weapons, or services where prohibited.
• Activity that violates sanctions, export controls, court orders, or regulatory restrictions.

Spam and unlawful communications

• Purchased, scraped, or harvested contact lists without a lawful basis and required consent.
• Messages that omit required sender identification or unsubscribe options.
• Continuing communications after an opt-out, STOP request, consent withdrawal, or do-not-contact request.
• Caller ID spoofing, deceptive routing, prohibited prerecorded calls, or unlawful automated dialing.
• High complaint, bounce, block, or abuse rates that threaten provider networks or other customers.

Privacy and data misuse

• Collecting, enriching, recording, monitoring, or disclosing personal information without required notice, consent, authority, or lawful purpose.
• Uploading credentials, payment authentication data, government identifiers, PHI, or sensitive personal information to a feature not approved for it.
• Re-identifying de-identified data or attempting to uncover another customer data.
• Using public-source data contrary to access restrictions, source terms, privacy rights, or marketing law.
• Ignoring access, correction, deletion, objection, suppression, or consent-withdrawal requests.

Security and platform abuse

• Malware, phishing, credential theft, ransomware, denial of service, or unauthorized scanning.
• Bypassing authentication, tenant boundaries, permissions, scopes, confirmations, rate limits, or provider controls.
• Testing a vulnerability without authorization or accessing data not intended for the user.
• Using the service to distribute malicious code, obfuscate origin, or operate command-and-control infrastructure.
• Interfering with service reliability, monitoring, logs, billing, or abuse prevention.

Deception, identity, and intellectual property

• Impersonating a person, business, government, or Lead360 without authorization.
• Configuring a bot to falsely claim it is human or hiding a material automated interaction.
• Publishing false reviews, fabricated endorsements, misleading offers, or forged evidence.
• Using content, brands, likenesses, data, or software without required rights.
• Removing notices or using Lead360 branding in a way that suggests unauthorized endorsement.

High-risk and regulated use

Do not use Lead360 as the sole decision-maker for health, employment, credit, housing, insurance, education, legal, immigration, public-benefit, or other consequential decisions. Do not use standard accounts for PHI. Regulated financial, health, legal, political, gambling, adult, or other high-risk activity requires applicable licenses, written Lead360 approval where requested, and compliance controls appropriate to that activity.

Enforcement and reporting

Lead360 may investigate, rate-limit, quarantine, remove content, restrict features, suspend accounts, preserve evidence, or notify providers and authorities where reasonably necessary. We consider severity, intent, history, harm, provider requirements, and remediation. To report abuse or a security concern, email [email protected] with relevant URLs, account identifiers, dates, and evidence.